Your privacy, protected

Perfection International (“Perfection International”, “we”, “us” or “our”) is a digital marketing agency based in Bongaon, North 24 Parganas, West Bengal 743235, India. We respect your privacy and are committed to protecting the personal data you share with us when you visit https://www.perfectionint.com(the “Website”), contact us, or engage our services.

This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights available to you under the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the rules made under it, together with the Information Technology Act, 2000and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”). By using our Website or services, you confirm that you have read and understood this Policy.

Under the DPDP Act, we act as the Data Fiduciary — the entity that determines the purpose and means of processing your personal data. You (the individual whose data we process) are the Data Principal. Our contact details are:

• Entity: Perfection International
• Registered location: Bongaon, North 24 Parganas, West Bengal 743235, India
• Email: Perfectioninternationalbrand@gmail.com
• Phone: +91 89183 80451

For questions about your data or to exercise your rights, contact our Grievance Officer — see Section 14 (Grievance redressal).

We collect only the data we need to respond to you and deliver our services. Depending on how you interact with us, this may include:

• Contact & identity data — name, email address, phone number, company name and any details you include in a message or enquiry form.
• Project data — information you share so we can deliver a service (brand assets, briefs, social media access, content, feedback and approvals).
• Transaction data — billing details, invoices and records of services purchased. Card and bank details are handled by our third-party payment processors — we do not store full payment credentials.
• Technical & usage data — IP address, browser type, device information, pages visited and referring URLs, collected through cookies and analytics tools (see Section 6).
• Marketing data — your preferences for receiving updates from us and your responses to our campaigns.

We do not knowingly collect special categories of sensitive data unless you voluntarily provide them for a specific service, and we do not seek to profile or evaluate you beyond what is necessary to serve you.

We process your personal data for the following purposes:

• To respond to your enquiries and provide quotes or proposals.
• To deliver, manage and improve the services you engage us for.
• To process payments, issue invoices and keep accounts.
• To communicate with you about your project, including updates, approvals and support.
• To send marketing communications and newsletters, where you have opted in (you can unsubscribe at any time).
• To operate, secure and improve our Website and understand how it is used.
• To comply with our legal, accounting and regulatory obligations.

Under the DPDP Act we process your personal data on the basis of your consent or for certain legitimate uses permitted by law (for example, where you have voluntarily provided data for a purpose, or to comply with a legal obligation).

Where we rely on consent, we ask for it through a clear affirmative action, and our request is limited to the purpose described in the notice provided to you. Your consent is free, specific, informed, unconditional and unambiguous.

Withdrawing consent: You may withdraw your consent at any time — it is as easy to withdraw as it was to give. Email us at Perfectioninternationalbrand@gmail.com and we will stop the relevant processing. Withdrawal does not affect processing carried out before withdrawal, and some data may be retained where the law requires it (see Section 8).

Our Website uses cookies and similar technologies to function, to remember your preferences and to understand traffic. You control non-essential cookies through your browser and, where offered, our consent banner. For full details of the cookies we use and how to manage them, please read our Cookie Policy.

We do not sell your personal data. We share it only where necessary, and only with parties who are bound to protect it:

• Service providers (Data Processors) — trusted vendors who process data on our behalf under contract, such as hosting, email, analytics, payment processing and project-management tools.
• Platforms used to deliver your service — for example advertising or social media platforms, when running campaigns on your behalf and with your authorisation.
• Professional advisers — accountants, auditors and lawyers, where reasonably required.
• Legal & regulatory authorities — where we are required to disclose data by law, court order, or to protect our rights.

We retain personal data only for as long as it is needed for the purpose it was collected, or as required to meet legal, tax and accounting obligations. When the purpose is served — for example, if you withdraw consent or a project ends and no legal retention applies — we will erase or anonymise your data, and we will require our processors to do the same.

We maintain reasonable security safeguards, in line with the SPDI Rules and the DPDP Act, to protect your data against unauthorised access, disclosure, alteration or loss. These include access controls, encryption in transit where appropriate, restricted staff access on a need-to-know basis, and agreements with our processors. No method of transmission or storage is completely secure, but we continually work to protect your information.

The DPDP Act gives you the following rights over your personal data. To exercise any of them, contact our Grievance Officer (see Section 14):

• Right to access — request a summary of the personal data we hold about you and how we process it.
• Right to correction & erasure — ask us to correct inaccurate or incomplete data, or to erase data that is no longer required.
• Right to withdraw consent — withdraw consent at any time, as described in Section 5.
• Right to grievance redressal — have your complaints about our data handling addressed promptly.
• Right to nominate — nominate another individual to exercise your rights in the event of your death or incapacity.

We will respond to verified requests within the timelines required by law. We may ask you to verify your identity before acting on a request.

Our services are intended for businesses and adults. We do not knowingly process the personal data of a child (under 18 years of age) without verifiable consent from a parent or lawful guardian. We do not undertake tracking, behavioural monitoring or targeted advertising directed at children. If you believe we have collected a child's data without appropriate consent, please contact us and we will delete it.

We are based in India and serve clients worldwide. Some of our service providers may process data outside India. Where data is transferred across borders, we do so in accordance with the DPDP Act and take reasonable steps to ensure it remains protected. We do not transfer personal data to any country or entity restricted by the Central Government.

We maintain procedures to detect and respond to personal data breaches. In the event of a breach affecting your data, we will notify the Data Protection Board of India and the affected Data Principals in the manner and within the timelines prescribed under the DPDP Rules, along with the nature of the breach and the steps you can take to protect yourself.

If you have questions, requests or complaints about your personal data or this Policy, please contact our Grievance Officer:

• Name: Priyangshi Kundu
• Designation: Grievance Officer
• Email: Perfectioninternationalbrand@gmail.com
• Phone: +91 79084 31537
• Address: Bongaon, North 24 Parganas, West Bengal 743235, India

We will acknowledge and address your grievance within the timelines required by law. If you are not satisfied with our response, you may escalate the matter to the Data Protection Board of India established under the DPDP Act.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The “Last updated” date at the top of this page shows when it was last revised. Material changes will be highlighted on this page. Please review it periodically.

Questions about this Policy? Email Perfectioninternationalbrand@gmail.com or visit our Contact page.