Refund & cancellation policy

This Refund & Cancellation Policy explains when and how you can cancel a service and request a refund from Perfection International (“Perfection International”, “we”, “us” or “our”). It applies to the digital marketing services we provide and forms part of our Terms & Conditions. Where a signed proposal or statement of work (“SOW”) sets specific refund or cancellation terms for an engagement, those terms apply to that engagement.

We provide customised, service-based work — such as strategy, content, design, video editing, campaigns and websites — that is created specifically for each client and often begins as soon as an engagement is confirmed. Because this work is bespoke and time-based rather than a returnable product, refunds are assessed fairly against the work already performed, as set out below.

Many engagements require an advance payment or deposit before work begins, and retainer services are billed in advance for each cycle. Advance payments reserve our team's time and cover initial work such as research, planning and setup. Where work has already started, the portion of an advance that reflects work performed is non-refundable.

• Before work begins: if you cancel an engagement in writing before we have started work, you are entitled to a refund of amounts paid, less any non-refundable third-party costs already incurred on your behalf and any setup fees.
• After work begins: if you cancel while an engagement is in progress, you remain liable for the work completed up to the cancellation date. Any balance from an advance, after deducting work performed and third-party costs, will be refunded.
• Retainer / monthly services: you may cancel with the notice period stated in your proposal (or 15 days if none is stated). Fees for the current billing cycle are non-refundable once the cycle has begun, and no charges apply for future cycles after the notice period.
• Cancellation by us: if we cancel an engagement for reasons other than your breach of our Terms & Conditions, we will refund amounts paid for work not yet performed.

You may be eligible for a full or partial refund where:

• You cancel before any work has started (see Section 4).
• We are unable to deliver the agreed service and no acceptable alternative or timeline can be arranged.
• A delivered service materially fails to meet the scope agreed in the proposal and we are unable to correct it within a reasonable time.

Refunds are calculated on the amount paid, less the value of work already performed and any non-refundable costs.

The following are generally non-refundable:

• Work already completed, delivered or approved.
• Third-party costs paid on your behalf — including advertising spend, domains, hosting, stock media, fonts, plugins and paid tools.
• Setup, onboarding and rush/expedited-delivery fees.
• The current cycle's fee for retainer services once the cycle has begun.
• Refunds requested because you changed your mind after work has been performed, or due to delays caused by late materials, approvals or payment on your side.

To request a cancellation or refund, email Perfectioninternationalbrand@gmail.com from the contact associated with your engagement, with:

• Your name and business name.
• The service or invoice reference.
• The reason for your request.

We will acknowledge your request within 48 hours and aim to assess it within 7 business days, and we may ask for further details to review it fairly.

Approved refunds are made using the original payment method wherever possible. Once approved, we will process the refund within 7–14 business days. The time for the amount to reach your account depends on your bank or payment provider and is outside our control. Refunds are made in the currency of the original payment; any currency-conversion or transaction charges are not refundable.

Nothing in this Policy limits any rights you may have under the Consumer Protection Act, 2019 and other applicable Indian laws. If you are not satisfied with how your request has been handled, you may raise a grievance with our Grievance Officer, and you retain your right to approach the appropriate consumer dispute redressal forum.

For any cancellation, refund or grievance, please contact:

• Name: Priyangshi Kundu
• Designation: Grievance Officer
• Email: Perfectioninternationalbrand@gmail.com
• Phone: +91 79084 31537
• Address: Bongaon, North 24 Parganas, West Bengal 743235, India